Last updated: May 25, 2026
Refund Policy
Overview
Ergovia AI is a monthly subscription service at $297/month with no contracts and no setup fees. We want you to be confident in your purchase, so we offer a straightforward refund policy.
14-Day Money-Back Guarantee
If you are not satisfied with the Service, you may request a full refund within 14 days of your first payment. No questions asked.
To request a refund, email support@ergovia-ai.com with your account email and the reason for your request (optional but appreciated).
After the 14-Day Period
After the initial 14-day window:
- We do not offer refunds for partial months or unused time within a billing cycle.
- You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you retain full access until then.
- No further charges will be made after cancellation.
Exceptions
We may issue refunds or credits outside the 14-day window at our discretion in the following cases:
- Extended downtime: If the Service is unavailable for more than 48 consecutive hours due to issues on our end
- Billing errors: If you were charged incorrectly or double-charged
- Service not as described: If a core feature advertised at the time of purchase is not available
How Refunds Are Processed
- Refunds are processed through our payment provider (Paddle) to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
- You will receive an email confirmation when your refund is processed.
Cancellation vs. Refund
Cancellation stops future billing but does not trigger a refund. You keep access until the end of your paid period.
Refund returns your payment and may result in immediate loss of access to the Service.
You can cancel anytime from your control panel at land.ergovia-ai.com or by emailing us.
Contact
For refund requests or billing questions: